Scorebuddy

Scorebuddy is a leading contact center quality assurance (QA) solution utilizing AI technology to enhance operational efficiency, boost agent engagement, and uncover valuable insights. By harnessing the power of AI, Scorebuddy enables the analysis of every interaction, identifying those requiring human review, thereby reducing interaction costs, and optimizing the agent and customer experience. This AI-powered automation eliminates the need for additional staffing, allowing for a comprehensive analysis of 100% of agent-customer conversations, making the QA process faster and more accurate. Moreover, it offers advanced reporting and analytics tools for actionable organizational insights, leveraging embedded business intelligence and customizable dashboards.

Founded in 2001, Scorebuddy operates in the IT and Information Technology sectors. Although specific details regarding its headquarters and recent investments are not available at this time, the company's focus on AI-powered QA positions it favorably within the contact center solutions market, offering potential for growth and further investor interest.