TPG, Inc.
AI-based post-call QA | Trained on billions of data points to accurately predict outcomes via AI-guided agent training
AI-based post-call QA | Trained on billions of data points to accurately predict outcomes via AI-guided agent training
TPG, Inc. is a pioneer in the independent QA industry, providing innovative customer experience solutions to Fortune 1000 companies for over two decades. Their most advanced AI machine learning platform, Anna®, sets them apart in the arena of QA Autoscoring. This platform is a sophisticated conversational assessment engine that automates quality assurance, deciphers customer call dynamics, identifies sales obstacles, and gauges customer sentiment. Grounded in 27 years of human interaction intelligence and encompassing over 180 million interactions, Anna® is a powerful tool that enables businesses to enhance communication strategies, improve agent and supervisor performance, and demonstrate tangible ROI.
TPG, Inc. was founded in 1995 and has its headquarters in the United States. As of now, there is no public information available about their last investment or the involved investors.
With its industry expertise in Education, TPG, Inc. has positioned itself as a strong contender in the evolving landscape of AI-driven customer experience solutions.
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