EdgeTier

EdgeTier is an AI and analytics startup based in Ireland, founded in 2015. The company's mission is to transform customer support into an insights engine by utilizing Generative AI and proprietary models to analyze customer interactions in real-time. This approach provides actionable insights to support teams, enabling them to resolve issues more efficiently, enhance agent performance, and make data-driven decisions. Notably, EdgeTier has attracted significant attention, as evidenced by its €6.00M Series A investment on 12 June 2023. The investment was led by Act Venture Capital, Episode 1 Ventures, and Smedvig Ventures. The company's impressive performance has also been recognized, as it was featured in Deloitte's Technology Fast 50 and Sifted Europe's Fastest-Growing Startups. Furthermore, leading brands such as Abercrombie & Fitch, TUI Global, Belmond, and Kaizen Gaming have placed their trust in EdgeTier to enhance customer experience, improve CSAT, drive operational efficiencies, and build customer loyalty. With its innovative approach to customer support analytics, EdgeTier is empowering customer service teams to truly reflect the voice of the customer and drive continuous improvement.