BPA Quality - Contact Center Quality Solutions

BPA Quality - Contact Center Quality Solutions

BPA Quality is a woman-owned business providing contact centers with insights to engineer exceptional customer experiences through expertise in quality monitoring, CX, QA, data & behavior analytics. With over 30 years of experience, BPA Quality has served 100+ clients, including Fortune 500 companies, with millions of observations worldwide. The company, with headquarters in NY, FL, and the UK, offers a unique approach to Call Center Quality Assurance for Increased Customer Experiences and Sales Opportunities.

BPA Quality offers services in Remote Quality Monitoring and Analysis, Benchmarking, and Training. Currently monitoring in 45+ languages, the company incorporates Psychometrics & the Human Element to deliver best-in-class customer service. Their team of expert Independent Quality Analysts remotely accesses contact recording systems and analyzes interactions with customers through various channels, providing valuable real-time business insights.

The company's PCI, SSAE TYPE II, HIPAA, and ISO 9001 certifications reflect their commitment to data security and quality. BPA Quality provides solutions including Contact Center Quality Monitoring Outsourcing, Agent & Leader Training & Coaching, Speech Analytics Driven Quality, and Proactive Business Intelligence.