Mattersight Corporation is a company that offers enterprise-grade SaaS solutions for contact centers to improve customer-agent conversations. Founded in 1994, Mattersight leverages the industry's largest database of customer behavioral profiles and advanced analytics to pair customers with the agent best-suited to handle their unique personality style. This strategic matching seeks to improve conversation outcomes and drive measurable revenue growth for premier brands in various industries such as healthcare, telco, financial, and retail enterprises. The company's innovative approach has attracted investors, with its last investment totaling $30.00MPost-IPO Debt investment in 01 August 2016, with Hercules Capital being the investing party. Mattersight's focus on enhancing conversations, boosting agent performance, and gaining operational efficiencies has resonated with industries seeking to optimize customer interactions. This indicates the company's potential for growth and disruption within the Analytics, Information Technology, and SaaS sectors.
| Funding Stage | Amount | No. Investors | Investors | Date |
|---|---|---|---|---|
| Post-IPO Debt | $30.00M | 1 |
|
01 Aug 2016 |
| Post-IPO Equity | $12.00M | - | 24 Jul 2014 | |
| Post-IPO Equity | $6.00M | - | 13 Dec 2013 | |
| Post-IPO Debt | $5.00M | 1 |
|
19 Aug 2013 |
| Post-IPO Equity | $6.00M | - | 03 Jan 2012 |
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