Smiddle software to increase contact center productivity and improve customer experience.

Smiddle is a Ukrainian software company founded in 2015, specializing in cybersecurity, contact center, and telephony solutions for Cisco. The company's slogan "We specialize in the development of cybersecurity software products, solutions for Cisco contact centers, and telephony" underlines its focus. Smiddle actively collaborates with Cisco and is a member of the Cisco DevNet program as a Solution Partner. The company's flagship products aim to optimize and improve the efficiency of contact centers, helping clients enhance customer service levels and operational effectiveness. The cybersecurity solutions offered by Smiddle are designed to elevate data protection. Their contact center software solutions address a range of critical needs including recording and storing customer conversations, service quality control, handling messages from popular messengers, organizing outbound campaigns, creating client scenarios for interaction with agents, and integrating CRM systems with Cisco Finesse, among other features. In terms of investment, specific information on the last investment and investors is not available. However, Smiddle's proactive approach to collaboration with a tech giant like Cisco positions it as a promising player in the software solutions space.