Cresta

Cresta, founded in 2017, offers "Generative AI for the Contact Center." The company addresses the challenges faced by contact centers, aiming to enhance agent efficiency and effectiveness in the midst of high attrition and insufficient training. Cresta utilizes generative AI to provide real-time guidance to sales and service agents based on the best practices of top performers. They also enable managers to monitor conversations and agent progress, allowing them to create personalized coaching plans. Cresta's recent milestone includes an impressive $80.00M Series C investment led by Andreessen Horowitz, Tiger Global Management, Ballistic Ventures, Five9, Porsche Ventures, Roosh Ventures, Zoom, Sequoia Capital, JP Morgan Chase, and Genesys on 17 March 2022. With its headquarters in the United States, Cresta has garnered partnerships with noteworthy companies such as Porsche, Cox Communications, Vivint, and Holiday Inn. This notable backing from renowned investors signifies the confidence in Cresta's potential within the realms of AI, Retail, Telecom, Automotive, and Machine Learning.