Observe.AI

Observe.AI is a Gen AI conversation intelligence platform that provides real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics for contact centers. Utilizing the industry's most accurate contact center LLM, the platform analyzes every customer conversation, extracting crucial insights to enhance revenue, improve customer retention, and optimize operational efficiencies and compliance at scale. Trusted by leading companies like Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. Founded in 2017 and headquartered in the United States, the company secured a noteworthy $125.00M Series C investment on 12 April 2022 from a group of prominent investors including Emergent Ventures, Next47, Menlo Ventures, Nexus Venture Partners, NGP Capital, Scale Venture Partners, Steadview Capital, Softbank Vision Fund, Zoom, and Carya Venture Partners. For further details, please visit www.observe.ai.