Balto

Balto is an AI-powered contact center solution that aims to empower agents with real-time guidance. The company's slogan "AI-Powered Contact Center at Your Fingertips" emphasizes the accessibility and efficiency of their product. By uniting agents and supervisors with AI, Balto enables better agent performance, preventing missed sales opportunities, costly compliance mistakes, and negative customer experiences. Since its founding in 2017, Balto has made significant strides in the industry. They have already guided over 200 million calls and driven millions in increased revenue. This success is complemented by their impressive 4.8-star rating on G2, underscoring the positive impact of their solution. The company's recent $37.50M Series B investment on 19 August 2021, led by a consortium of venture capital firms including Cultivation Capital, OCA Ventures, SaaS VC, Sandalphon Capital, Sierra Ventures, Stage Venture Partners, Atreides Capital, TIA Ventures, and Stripes, indicates a strong market interest in Balto's innovative approach to contact centers. Balto's clear focus on empowering agents to drive better customer experiences, increased revenue, and improved retention indicates a promising trajectory for the company. Their recent investment will likely fuel further development and expansion, cementing their position as a key player in the AI-powered contact center market. More about Balto can be found at their website: https://balto.ai.