GRUPO AEDEA COMUNICACION

Aedea is a strategic and management consulting firm specializing in Contact Center operations. Established in 2004 and headquartered in Spain, the company leverages the expertise of a team with over 30 years of experience in the contact center industry. Aedea aims to offer value-added solutions to companies and institutions, catering to both SMEs and Corporate PLCs. The company's services range from outsourcing customer service and telemarketing to optimizing existing platforms or establishing new call centers. Aedea prides itself on its ability to provide a unique blend of competitiveness commonly associated with large Contact Centers along with the agility, flexibility, and customization offered by a local company. The team emphasizes client involvement in every phase of building call center programs, ensuring alignment with the client's goals and expectations. With a focus on efficiency, quality, and control, Aedea promises industry-leading technology, including the Infinity Hermes call center technology, and a 24x7 operational model. The company also boasts a highly qualified and experienced staff, along with loyal employees and minimal attrition. Aedea's comprehensive offering seeks to provide business process outsourcing solutions to a diverse range of industries, including Banking, Insurance, Telecom, Publishing, Electronics, Real Estate, Leisure, Pharma, Utilities, and Business Services. As an investor, it's important to note the potential for Aedea to disrupt the traditional call center industry by combining extensive experience with technological innovation and a client-centric approach. The company's proven track record and ability to cater to a wide array of industries positions it as an attractive investment opportunity in the business process outsourcing sector.