Votiko

Votiko is a leading provider of outsourcing solutions for contact centers, catering to businesses in the United States and Canada, with a global reach through international alliances. The company specializes in a wide range of campaigns, including Inbound and Outbound Call Platforms, Live Chat, Email, Social Media Response Management and Analytics, and assistance for User Generated Marketing Programs. With a focus on capturing and reporting on large quantities of client interactions, Votiko offers combined CRM/web analytics solutions. With a legal structure, technology, infrastructure, and administrative staff in place, they are positioned to meet and exceed client objectives. Established in 2014, Votiko has served over 250 clients across various industries and operates in 6 countries. The company's expertise includes 24/7 call center and value-added business process outsourcing services, extensive industry experience across sectors such as Design, Digital Media, Health Care, IT, Information Technology, Internet, CRM, and Sales. Votiko is capable of serving markets in the United States, Europe, Australia, and Asia-Pacific, with a focus on business continuity and disaster recovery management. With a track record spanning over seven years, Votiko has built a reputation for superior customer service. The company's offerings include inbound IVR and ACD apps, outbound CTI platforms, and near real-time reporting. Votiko provides answering services to small and medium-sized businesses, as well as customized contact center solutions to government and larger businesses. As a prospective investment opportunity, Votiko's widespread industry experience, global reach, and track record of delivering superior customer care services position it as a potentially attractive prospect for venture capitalists seeking exposure to the outsourcing and customer service domain.