AgentifAI vs Zendesk AI agents (Ultimate)
AgentifAI
Voice-First AI Assistant - The Combined Power of Conversational AI and Gen AI to automate customer care
26 employees · est. 2016 · Portugal
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Zendesk AI agents (Ultimate)
The customer support automation platform you won't outgrow. Powered by AI. Built for CX
235 employees · est. 2017 · Berlin, Germany
AgentifAI is the older company (2016 vs 2017); Zendesk AI agents (Ultimate) is the larger of the two.
Side-by-Side Comparison
| Metric | AgentifAI | Zendesk AI agents (Ultimate) |
|---|---|---|
| Founded | ||
| Founded | 2016 older | 2017 |
| Headquarters | ||
| Headquarters | Portugal | Berlin, Germany |
| Employees | ||
| Employees | 26 | 235 larger |
| Industry | ||
| Industry | Information Technology | AI, Information Technology, Messaging and Telecommunications |
| Funding Stage | ||
| Funding Stage | Seed | Non Equity Assistance |
| Total Funding | ||
| Total Funding | Not tracked yet | $27.17M |
| Funding Rounds | ||
| Funding Rounds | 2 | 7 |
| Services | ||
| Services | AI-powered customer service, Automated banking operations, Healthcare appointment management, Natural language interface development | AI-driven customer service, Automated customer inquiry resolution, Integrated analytics and reporting, Knowledge management systems, Scalable contact center solutions |
| Target Customers | ||
| Target Customers | Banking institutions, Healthcare providers, Businesses seeking digital transformation, Organizations focused on customer experience | Startups, Retail, Financial Services, Technology Firms, Government Agencies, Media and Entertainment, Educational Institutions, Manufacturing, Healthcare, Telecommunications |
| Taxonomy | ||
| Taxonomy | Conversational AIGenerative AIVoice-First AI AssistantNatural Language ProcessingCustomer Care AutomationBanking Solutions +7 | AI-Powered ChatbotsConversational AIDeep LearningIntelligent Virtual AssistantNatural Language ProcessingContact Center Automation +6 |
| Website | ||
| Website | agentifai.com | ultimate.ai |
About AgentifAI
AgentifAI, based in Portugal, is redefining customer care through their Voice-First AI Assistant, named Alice, launched in 2016. The company integrates Conversational AI and Generative AI to automate customer interactions efficiently, boasting over 4 million users and 200 million conversations. Ali...
About Zendesk AI agents (Ultimate)
Zendesk AI agents (Ultimate), founded in 2017 and headquartered in Germany, specializes in the development of AI-driven solutions within the AI, Information Technology, Messaging and Telecommunications, and SaaS industries. Now part of Zendesk, the company focuses on enhancing customer experience (C...
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Compiled from the BounceWatch company index. We last looked at AgentifAI on 16 Mar 2026, and Zendesk AI agents (Ultimate) on 20 Jul 2026. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.
