Vocalcom

Vocalcom is a SaaS startup, founded in 1996 and headquartered in France, offers omnichannel cloud contact center software solutions for customer service, sales/telemarketing, and debt collection. The company's slogan "Omnichannel Contact Center Solutions" reflects their focus on providing seamless customer experiences across various communication channels including voice, email, chat, and social media. With more than 1,200 customers in 47 countries and across 5 continents, Vocalcom has gained trust by orchestrating over 1 billion customer interactions annually in the cloud and on-premise. Noteworthy clients include HSBC, Axa, Renault, Vodafone, and FC Barcelona. The $50.00M Private Equity Round investment led by Apax Partners in 18 December 2014 signals external validation and support for Vocalcom's innovative solutions and growth potential. This investment aimed to further enhance Vocalcom's position as a world leader in omnichannel contact center solutions. Vocalcom's solutions aim to provide businesses with a comprehensive overview of the customer journey across all communication channels, with an open platform that seamlessly integrates with CRM and business applications. Their unique CTI solution developed natively in Salesforce further simplifies contact center management and enhances omnichannel customer interactions within the Salesforce ecosystem. In conclusion, Vocalcom's proven track record, global reach, and innovative solutions position the company as a significant player in the omnichannel contact center industry. The investment from Apax Partners reflects confidence in Vocalcom's ability to continue delivering value to its customers and driving further growth and innovation in the sector.