C-Zentrix

C-Zentrix is a leading Customer Experience and contact center solution provider with clients all over India, APAC, Middle East Asia, and Africa. The organization has a strong focus on growth markets and is continuously providing "Value for Money" solutions to customers and partners. Its distinctive Hybrid Contact Center offering sets it apart in the global market, combining both Cloud and Premise solutions. With a history of managing large contact centers, nationwide deployments, and integrations with numerous 3rd party solutions, C-Zentrix understands the distinct workflow and needs of its customers. Established in 2002, C-Zentrix has been a pioneer in developing innovative products, introducing a contact center in a box solution in 2005. The company's omnichannel solution seamlessly integrates with all available communication channels, providing voice, video, and digital solutions including social, email, and service CRM. Its contact center solution encompasses a range of features such as Interactive Voice Response, Skill Based Routing, Predictive Dialing, Inbound/Outbound Call Routing, and more. With 1500+ clients spread across different continents, C-Zentrix is aggressively incorporating AI solutions into the contact center, offering Voicebots, chatbots, Hotword, and Forecasting solutions. The organization is dedicated to enriching customer experience and aims to make it more affordable through constant innovation. Although specific details about the latest investment and investors are not available, C-Zentrix's efforts to bring AI into the contact center are anticipated to provide significant cost savings and actionable insights to its clients.