SQM Group Inc.

SQM Group Inc. is a software company specializing in customer service QA management for call center agents. The company's flagship product, SQM™ Customer Service QA Software, along with FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance, has positioned them as a specialist firm in the call center industry. Founded by Mike Desmarais in 1996, SQM Group has experienced a steady 12% compound annual growth rate over the last five years. With 175 employees split between locations in Coeur d’ Alane, Idaho, and Vernon, British Columbia, the company has focused its R&D budget, which is notably 20% of the company’s revenue, on developing their (FCR) customer experience management software. Their offerings, including First Call Resolution software, benchmarking and tracking studies, and call center awards, aim to help call centers improve FCR, deliver a great Csat, reduce operating costs, and enhance the overall customer experience. With a strong track record dating back to 2000, SQM Group is well-positioned to capitalize on the growing demand for customer service solutions in the call center industry.