Spiraldesk : Unleash Your Digital Potential

Spiraldesk: The Customer Support Platform, that can eliminate the need of using multiple helpdesks

Spiraldesk is a cloud-based multi-brand ticketing software that eliminates the need for using more than one helpdesk. This helpdesk software centralizes and organizes support operations and agent statistics across multiple companies.

Many SMEs/Enterprises with multiple customer support channels for their products/companies use a single helpdesk for each, lacking centralized reports and stats. Spiraldesk solves this problem by providing a multi-company helpdesk software that brings all organizations and their departments under a single set of customer service executives.

Spiraldesk operates on a SAAS model, charging on a per-user, per-month basis. It aims to make customer support operations more efficient by streamlining processes through a single interface. Revenue is generated by charging companies that seek administrative control over their employee networks.

Spiraldesk was conceived from the need for a centralized system for managing an Outsourced Support Company, Supportlobby. It originated from the product spybees, developed to manage tickets from 50+ helpdesk queues, enabling Supportlobby to generate support engineer stats. The product evolved into Spiraldesk due to the need for an X-factor and completeness as a product, attracting around 100 free active users during the commercialization process.