Relaytion

Relaytion is a messaging and telecommunications startup founded in 2005, with a focus on contact center expertise and customer experience optimization. The company's slogan, "L'expert des centres de contacts et de l'optimisation de l'expérience client," reflects its commitment to providing consultancy services (Organization, Management, IT, digital transformation) and a human-centered customer relationship management offering based in France. The core values of Relaytion revolve around valuing humans, creating connections, giving purpose, and anticipating industry transformation amidst technological (AI) and societal revolutions. The company's services include audits, strategic project management, operational contact center management, talent and team development, customer feedback and quality management, as well as technology and performance management. Relaytion specializes in industries such as banking/insurance, leisure/tourism, service providers, distribution/transport, and luxury. Its client-focused approach, international reach, and multilingual capabilities have been well-received, with offices in Paris, France, Hong Kong, China, and Singapore, Southeast Asia and the Pacific. Currently, no specific investments or investors information is available for Relaytion. However, its comprehensive service offerings, international presence, and the potential to capitalize on the evolving customer experience landscape make Relaytion an intriguing prospect for venture capital consideration.