OPAL Consulting

OPAL Consulting is a French consulting firm specializing in CRM (Customer Relationship Management). Since its establishment in 2009, the company has been dedicated to guiding businesses through customer-related transformation projects. OPAL Consulting assists companies in understanding their clients better, enhancing customer loyalty, and engaging with them in a personalized manner through appropriate channels. The firm offers operational consulting services and business support, starting from defining the target vision of customer relations to project framing, implementation, deployment, and operational team support. Operating across various sectors such as retail, media, banking, insurance, and tourism, OPAL Consulting's client portfolio mainly consists of large enterprises and high-potential SMEs, reflecting the trust they've earned. The company's expertise spans across areas including Customer Marketing, Customer Relationship Management, Service & Contact Centers, Information Management, and Business Intelligence. With a focus on combining business and technical know-how, the firm's consultants bring valuable experience from the industry. For further information, interested parties can reach out at [email protected] or visit their website www.opal-consulting.fr.