Helpshift is a consumer-first digital support platform offering an efficient, personalized, and modern support journey. Utilizing conversational AI, machine language translation, automation, and segmentation, the platform resolves consumer problems across various immersive channels such as mobile apps, gaming consoles, and XR experiences in over 150 languages. Founded in 2011 and headquartered in the United States, Helpshift received its Series C investment on July 31, 2019, with M12, Portfolia, and Lisa Coca as the participating investors. The company's innovative approach, combined with a focus on automation, results in over 50% efficiency in issue resolution, providing a competitive edge in the Internet, Mobile, and SaaS sectors.
| Funding Stage | Amount | No. Investors | Investors | Date |
|---|---|---|---|---|
| Series C | Unknown | 3 |
|
31 Jul 2019 |
| Series C | $15.00M | 1 |
|
23 May 2019 |
| Series B | $2.00M | 1 |
|
22 Nov 2016 |
| Series B | $23.00M | 6 |
|
07 Jun 2016 |
| Series A | $10.00M | 4 |
|
24 Jun 2014 |
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