CXInfinity

CXInfinity is a contact center solution provider for omnichannel engagement. The company's slogan, "The Digital Omnichannel Customer Engagement Platform," reflects its commitment to creating software that equips businesses to engage with their customers in real-time, when and where it matters the most. CXInfinity's solutions are designed for all sizes of businesses, from enterprise to startups and across various industries such as Credit Unions, banks, insurance, e-commerce, and more. The headquarter of CXInfinity is in the United States. CXInfinity sets itself apart through a proactive engagement approach that enables companies to create a personalized web experience for every visitor, ultimately leading to more satisfied customers and increased leads. The platform also prioritizes agent experience, offering a dedicated agent workspace with a single screen and integrated view of all channels and customer details. The inclusion of built-in Knowledge Base and Case Management tools ensures that every conversation counts. Additionally, CXInfinity employs an intelligent routing system to match conversations with the right skilled agent, while smart bots handle level 1 queries, allowing agents to focus on more complex issues. Currently, no information is available regarding CXInfinity's founding date or investment. For more details, visit the website.