Cordless

Cordless is a modern cloud-based call center software catering to customer support teams, offering built-in conversational intelligence. The platform enables customer support teams to engage with customers over the phone and extract valuable insights from conversations. The software comes equipped with automatic transcription, sentiment analysis, and auto-tagging of conversations, as well as seamless integrations with CRM systems. This allows customer support managers to enhance quality assessment, identify training opportunities, spot customer query trends, and collaborate with the wider team. Founded in 2020 and headquartered in the United Kingdom, Cordless recently secured a £1.90M Seed Round investment on 27th February 2023, with backing from prominent investors including Fly Ventures, Entrepreneur First, Passion Capital, TrueSight Ventures, Tom Blomfield, and Renaud Visage. This signals a strong vote of confidence from the investor community, positioning Cordless for continued growth and market impact within the Information Technology sector.