Zappix

Zappix is an Information Technology startup based in the United States, founded in 2011. The company's slogan "Zappix's AI-Powered Digital Engagement Platform transforms customer interactions" encapsulates its mission to revolutionize customer service interactions using its AI-Powered Digital Engagement Platform. The platform offers a comprehensive approach to customer interactions, including Digital Outreach, Digital Self-service (Visual IVR), and Digital Agent Assist, all powered by AI. Zappix's cloud-based solution allows for workflow automation, rapid development, and integration with back-end systems. Additionally, it provides an actionable Analytics Suite that enables companies to gain valuable insights. In January 2017, Zappix secured a Venture Round investment from Kormeli, which further strengthened the company's position in the market. This funding has supported Zappix in delivering significant benefits to its clients, including cost reduction, improved customer experience, increased Net Promoter Score (NPS), creation of new revenue opportunities through targeted promotional banners, and automating revenue-generating use cases. Overall, Zappix's innovative approach to digital engagement and its ability to deliver measurable ROI make it a compelling prospect for investment in the rapidly evolving customer service technology sector.