Xceltrait Inc.

Xceltrait Inc. is a premier IT company delivering cutting edge and effective ServiceNow based IT Service Management, Customer Service Management, platform based product development and Staff Augmentation solutions to a diverse client base. The company, Xceltrait Inc., was founded in 2006 and is headquartered in the United States. Xceltrait excels in providing expertise, leadership, and knowledge in various areas including IT Service Management where they deliver ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules. This includes Incident, Problem, Change Management, Knowledge Base, Service Catalog, CMDB, and Self Service Portals. Moreover, they also specialize in Customer Service Management by offering ServiceNow based solutions such as configuring Customer and Consumer Service Portals, ServiceNow Communities, and managing brand risk on Social Media Channels with their custom solution. The company also provides Remote Development and Administration Support through multiple combinations of offsite and/or offshore resources to assist with remediation, development, and administration of ServiceNow instances. Additionally, Xceltrait offers expert IT staff augmentation services across a variety of IT skillsets. Furthermore, XcelSocial 1.1, their Now platform based app, is certified and available on the ServiceNow app store. It is a natively integrated tool for ServiceNow that helps proactively capture and manage customer issues from social media platforms. Overall, Xceltrait Inc. stands out in the IT industry with its comprehensive range of ServiceNow based services and products, making it an attractive opportunity for potential venture capital investment.