World Connection

World Connection is a mid-sized, bi-lingual contact center and BPO founded in 2011 with locations in Guatemala City, Guatemala, and Boise, Idaho. The company prides itself on offering a culture built on company values and principles, aiming to change the customer experience for the better. With a focus on being a true extension of their clients' companies and brands, World Connection emphasizes not only achieving metrics and service levels but also long-term business goals.

Their approach revolves around being large enough to handle over 2,000 agents while remaining adaptable and providing personalized attention to their partners. They highlight their commitment to customer relationships, ensuring that clients have direct access to all levels of the organization, from agents to the president.

World Connection's bilingual English and Spanish capabilities position it as a valuable player in the contact center and BPO sector. Although specific details about their industries, headquarters, and recent investments are not available, the company's dedication to client-centric service and adaptability makes it an intriguing prospect for potential investors.

As World Connection continues to evolve, it presents an opportunity for venture capital firms seeking investment prospects in the customer service and BPO space, particularly those interested in companies with a strong focus on client relationships and long-term business success.