Voci

Voci is a leading provider of speech recognition services with a focus on efficiency and cost management. The company's slogan "Leading speech recognition solutions tailored for efficiency and cost management" reflects its commitment to delivering innovative solutions that enhance customer service, manage labor costs, and allow clients to concentrate on their primary business activities. Utilizing advanced large vocabulary speech recognition technology on robust carrier-grade hardware, Voci creates tailored applications that handle routine inquiries and transactions automatically. Additionally, the company's SERENO platform efficiently directs more complex calls requiring human intervention to call center agents. Voci's service model and pricing structure enable customers to implement bespoke speech recognition solutions swiftly and cost-effectively, without placing a burden on internal IT resources. With a Pay-Per-Use pricing model, clients only incur costs for calls successfully processed by Voci’s automated systems. The company was founded in 1999 and received a $4.00M Series B investment on 22 September 2000, with participation from Band of Angels, Wit SoundView Ventures, Dain Rauscher Wessels, and Luther King Capital Management.