virtualQ

virtualQ, the market leader in Intelligent Waiting-loop and Call-back Services, focuses on customer experience optimization in the service sector. Through its unique service solutions, the Germany-based tech enterprise offers Intelligent Waiting-loop Management and Voice Intelligence (AI) to create a customer-oriented digital service world. Its patented Intelligent Waiting-loop and Call-back Service, virtual Queue, eliminates wait times in service hotlines by using a virtual assistant to notify customers when it's their turn, effectively evening out peak call times. The company's Intelligent, Workload-based Appointment Management, virtualQ Appointment, offers individual consultation slots for less urgent, consultation-intensive topics, optimizing customer engagement. virtualQ's product portfolio also includes Voice Intelligence (AI) to provide innovative and reliable service, using intelligent algorithms and voice automation technology to streamline services and handle customer inquiries. Its last Series A investment in June 2018 saw CNB Capital, Coparion, and HTGF | High-Tech Gruenderfonds as key investors, reflecting its appeal to venture capital firms. With its groundbreaking approach to customer service and its successful track record, virtualQ presents an interesting investment opportunity in the Internet and Mobile industries.