Topbox

Topbox, founded in 2014, is a customer experience analytics startup catering to the Analytics, IT, and Information Technology industries. The company's slogan "Analyze customer interactions across all channels to swiftly address and resolve friction points. Customers leave extensive feedback—are you listening?" succinctly communicates its value proposition. Topbox's solution evaluates customer interactions across various communication channels, enabling clients to quickly identify and address customer and prospect issues. The latest investment of $5.90M Series A on 11 June 2018 underscores its potential. This round saw participation from notable investors including Flyover Capital, Cascade Seed Fund, Maryland Venture Fund, and Telescope Partners. This funding signifies the confidence placed in Topbox's ability to revolutionize customer experience analytics. Topbox's approach to capturing and analyzing customer feedback from diverse channels, such as voice, chats, texts, social media, NPS surveys, post-sale surveys, product reviews, app feedback, and web feedback, amplifies its relevance in today's customer-centric market. With a strong investment portfolio and a robust analytics solution, Topbox is poised to make a significant impact in the realm of customer experience management.