Support Services Group

Support Services Group (SSG) is a seasoned player in the customer service outsourcing industry, having been in operation since 1998. The company’s core focus is to enhance client brands through exceptional service delivery and elevated customer experience (CX). SSG prides itself on its ability to provide omnichannel solutions tailored to various industries, including retail, travel, healthcare, financial services, and more. The company's emphasis on high-touch, outsourced engagement center services, such as back-office support, CX, tech support, business intelligence, revenue generation, and collections, sets it apart. SSG’s commitment to first-call resolution and customer satisfaction, with its "On It" culture, reflects its dedication to client success and continuous improvement. SSG's approach to technology is notable, as it offers expertise in leveraging AI while maintaining human interactions, bolstered by a highly redundant IT infrastructure. The company’s strong workforce of 10,000 diverse agents, along with tailored solutions and a focus on customer lifetime value, reinforces its position as a valuable partner for brands seeking to enhance their customer experience. Overall, partnering with Support Services Group holds the promise of improved CSAT scores, enhanced customer loyalty, and increased profitability. Based on its track record and tailored approach, SSG presents an opportunity for businesses to strengthen their consumer relationships and market position, one interaction at a time.