Spoken Communications - An Avaya Company, founded in 2005, aims to revolutionize digital conversations for enterprises. The company's flagship solution, Spoken ConversationCenter, is a pioneering Contact Center as a Service (CCaaS) platform that transforms voice interactions into valuable digital content in real time. This breakthrough technology addresses the longstanding challenge of treating "voice as a black box," offering real-time transcription and analysis capabilities to optimize live calls.
Notably, Spoken's platform encompasses a cloud-first approach, ensuring high availability, scalability, security, and compliance. It leverages a comprehensive Big Data repository, empowering businesses to track and analyze all facets of conversations using AI deep learning. The platform features OmniACD, a unified queue for all channels, including voice, email, and chat, along with innovative interactive voice response and comprehensive recording, analytics, and reporting tools.
With its recent $5.00M Venture Round investment from Ignition Partners in February 21, 2017, Spoken Communications has reaffirmed its commitment to reshaping contact center operations. Furthermore, the company's focus on enhancing the user experience for agents and supervisors through its intuitive and powerful Spoken Workcenters underlines its dedication to efficiency and responsiveness in contact center management.
By pioneering a conversation-centric approach and harnessing the potential of digital conversations, Spoken Communications is positioned to drive significant value for enterprises across diverse industries, including Cloud Infrastructure, Enterprise Software, and SaaS. As the company powers the intelligent contact center, it stands out as a compelling investment opportunity in the evolving landscape of digital communication and customer engagement.
