Shortways

Shortways is a French startup founded in 2011, offering a digital adoption platform for employees using various business applications. The company's slogan "Accelerate user adoption on HRIS, ERP, and many applications!" reflects its focus on enhancing user proficiency with applications. Shortways' flagship product, the Shortways Assistant, supports users through guided steps, contextual notifications, integrated FAQs, and the ability to submit qualified assistance requests. This not only enhances employee effectiveness and proficiency with digital applications but also simplifies and expedites support cost reduction. The company's last investment was a Private Equity Round funded on 01 June 2014 and the investor was Pays de la Loire Participations. Shortways also offers Smart Ticketing, a platform integrated with business applications such as SIRH, ERP, and CRM, enabling users to submit context-enriched support tickets and engage in real-time chat support. This setup aims to reduce the overall support ticket volume while improving user satisfaction and the productivity of the support team. Shortways operates in the applications industry and is headquartered in France. The company's solutions cater to the growing need for effective digital adoption and support in the increasingly complex business application landscape.