Service NSW

Service NSW is a NSW Government agency that has been delivering world-class one-stop-shop services for customers, businesses, and partner agencies in Australia since 2012. With a strong focus on positive customer experience, Service NSW provides services through various channels, including online, over the phone, and face-to-face at 107 Service NSW Centres across the state, out of which 77 are located in regional NSW. The agency prioritizes continuous improvement by measuring its performance and incorporating customer feedback. Service NSW's commitment to providing exceptional customer experiences has positioned it as a significant player in the public service delivery sector. With a strong tie to the Department of Customer Service, the organization is well-aligned with the government's mission to enhance service delivery. Although specific details about recent investments and investors are not available, the agency's integration into the Department of Customer Service in July 2019 indicates a significant development in its operational structure and strategic alignment. Considering the increasing emphasis on digital government services and customer-centric approaches, Service NSW's role as a key player in delivering public services in Australia is poised for continued growth and impact.