SentiOne

SentiOne is an Omnichannel Conversational AI Platform aimed at providing state-of-the-art customer service automation through social listening and data analytics. The company's natural language understanding engine, combined with a simple interface, allows for the creation of conversational chatbots without the need for IT team involvement. This AI-powered multi-channel solution streamlines customer management processes for over 350 brands in 30+ markets, including Procter&Gamble, McDonald's, Nike, Unilever, Beiersdorf, Tesco, Starcom, Mindshare, Mediacom, and Saatchi&Saatchi.

Established in 2011, SentiOne's mission is to automate business processes using AI-enhanced tools such as internet monitoring services, communication platforms, conversational chatbots, and voicebots. The company is used by brands like Procter & Gamble, BNP Paribas, Etisalat, Alior Bank, InPost, McDonald’s, Mindshare, Mediacom, Saatchi & Saatchi, among others. SentiOne operates from multiple international locations including London, Warsaw, Gdansk, Ostrava, Budapest, Munich, Eindhoven, Mexico, and Dubai, serving over 400 clients across Europe, the USA, Canada, Mexico, Colombia, and Brazil. The latest investment, a Venture Round investment at 01 October 2021, was secured from Nunatak Capital and solidifies SentiOne's position in the market.