Sentient Machines

Sentient Machines is a UK-based startup founded in 2016, offering a cutting-edge AI platform that emphasizes ethical and empathic human-machine collaboration. The platform is designed to read and track customer intent, language, and emotions during interactions, enabling businesses to gain valuable insights into their customer base. It also automatically identifies emerging trends, providing transparency across all customer and employee interaction data.

This real-time platform is touted as affordable and customizable, with applications including customer service/experience improvement, performance enhancement for contact center agents, QA process optimization, and compliance monitoring. According to the company, their technology has led to significant business benefits, such as up to 340% increase in sales, a reduction in churn by up to 60%, and the identification of missed sales opportunities.

It's noteworthy that Sentient Machines places a strong emphasis on the genuine use of AI, as opposed to the perceived AI utilized by many companies. Their commitment to leveraging technology to foster better communication aligns with the company's vision of creating deeper connections among individuals.

The latest investment received by Sentient Machines was a non-equity assistance investment at 01 January 2018, which was backed by public investors. With its innovative approach to AI and its potential to revolutionize customer insights, Sentient Machines showcases promise in the Information Technology sector.