Semafone is revolutionizing contact center security with its innovative voice solution, enabling secure phone payments without exposing sensitive credit card details. This award-winning technology eliminates the need for costly PCI programs, empowering contact centers to handle phone payments without agents accessing credit card information. Customers input their credit card details using their telephone keypad, while Semafone's patented technology replaces DTMF tones with a flat tone, preventing recognition by call center agents and recording systems. This approach keeps card data separate, safeguarding it from call recorders and contact center infrastructures. As a PCI DSS Level 1 accredited Service Provider, registered Visa merchant agent, and holder of PA-DSS certification, Semafone stands as a leading force in secure voice solutions. The Private Equity Round investment at 29 June 2021 by Livingbridge underpins their growth and potential to shape the future of secure phone payments.
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