Pivotal Home Solutions

Pivotal Home Solutions

Pivotal Home Solutions, a utility company, has been serving utility companies and helping to build their bottom lines since 1992. The company offers heating and cooling repair and maintenance support to utility customers and is now part of American Water, serving some of the largest companies in the United States.

The company offers customizable plans for utility lines, HVAC, plumbing, appliances, and water heaters, allowing customers to select the coverage that best suits their needs. Pivotal Home Solutions also provides billing solutions, with an annual billing through utilities exceeding $120M and over 624k customers billed through an integrated utility channel.

With a team of 160+ call center agents, the company handles over 1M calls annually and has received 8 J.D. Power certifications for its exceptional customer service. Pivotal Home Solutions maintains a network of experienced service providers and emphasizes delivering a superior customer experience, evident in their A+ BBB rating, 95% claims paid, and 91% post-visit customer satisfaction.

Although no specific information about the latest investment in Pivotal Home Solutions is available, the company's strong presence in the utility industry and its focus on customer-centric solutions make it an attractive potential investment opportunity for venture capital firms seeking to support innovative companies in the utility sector.