Newbridge

Newbridge is a company that specializes in workforce, processes, and technology solutions, with a mission to exceed expectations. With over 25 years of experience in managing contact centers globally, the Newbridge team distinguishes itself by delivering strategic, customer-focused solutions. The company's workforce solutions prioritize the value of people within organizations, emphasizing the significance of training and commitment. Collaborating with private and public academia, Newbridge works to elevate industry professionals. As a technology company with over 20 years of experience in the contact center industry, Newbridge Technology Solutions integrates with experts and industry partners to design, optimize, and support people and processes through state-of-the-art SaaS technology. Their focus on contact center technology underscores the importance of adapting to ever-changing demands in managed service provider (MSP), infrastructure, and communication requirements. Moreover, the company emphasizes the significance of support processes within contact center organizations, highlighting the crucial role of certified processes in setting expectations and providing a career path to leadership. Through their partnership with the North American Customer Service Management Association (NACSMA), Newbridge supports the implementation of certified processes in contact centers. Established in 2003, Newbridge operates within the education and information technology industries. The company's headquarters location is not specified, and there is no publicly available information regarding their last investment and last investment investors. For more updates, Newbridge can be followed on Facebook at @NewbridgeBusinessSolutions, Twitter at @NewbridgeClouds, and Instagram at @newbridgebusinesssolutions.