Netfor, Inc.

Netfor, Inc. is a US-based Information Technology startup founded in 1995. The company's slogan, "To simplify BPO and make the lives of our customers easier by enabling them to focus on their core business," reflects its core mission. Netfor, Inc. specializes in providing 24x7x365 tier one and NOC services, offering U.S.-based agents with a focus on creating seamless client support and rapid problem resolution. Their approach is centered around the "ART and Science of the Customer Experience," aiming to create a meaningful customer experience while relieving the burden of tier one care for their clients. Netfor’s service offerings are based on a set of ITSM and ITIL methodologies, targeting a 5% or less call abandonment rate, 70% first call resolution, and a 98.9% client satisfaction rate. The company positions itself as an ideal partner for creating a 24/7 support model and prides itself on its responsiveness, especially during critical periods. Despite their extensive experience and successful track record, there is no publicly available information regarding their recent investments or current investors. Netfor, Inc. presents a compelling proposition within the BPO sector and aims to continue simplifying BPO operations for its clients.