Mukuru

Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The company's foundation was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base, Mukuru has grown a wide range of products and services that cater to customers’ needs for greater financial security and a better life. The company continues to build a highly robust and resilient physical and digital financial payments infrastructure across Africa, including cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. The company offers various engagement platforms, including WhatsApp, free USSD, the Mukuru App, and the website. Mukuru ensures that customers can communicate their challenges or difficulties through multiple channels, including physical booths, branches, telephone, or virtual live chat function in a language of their choosing, often in their mother tongue. The company's Contact Centre operates in 15 languages, reflecting the diverse customer base across Africa and Asia. Founded in 2004, Mukuru operates in the finance, financial services, fintech, and payments industries. Although specific headquarters and recent investment details are not available, the company's commitment to understanding and meeting the unique financial needs of its customer base positions it strongly within the rapidly evolving African and Asian financial services markets.