Maqsam

Maqsam is a leading Arabic AI-powered Contact Center Solution in the MENA region, aiming to revolutionize the customer experience. Leveraging AI technology, Maqsam offers accurate Arabic Call Transcription, advanced analytics, and insights, as well as unique AI modeling utilizing its in-house designed LLM. By automating repetitive tasks and increasing efficiency, Maqsam enables support and sales teams to drive revenue growth across various communication channels including voice calls and WhatsApp. Additionally, with access to local numbers in over 200 cities, companies can expand their market reach and establish a local presence. Maqsam also offers integration with preferred CRM systems to optimize data management and exceed customer service expectations.

Founded in 2019 and headquartered in Saudi Arabia, Maqsam operates within the industries of Cloud Infrastructure, Messaging, SaaS, Telecom, and Machine Learning. The company has not disclosed its last investment or the involved investors.

Overall, Maqsam presents an innovative solution that caters to the unique linguistic and technological demands of the MENA region, positioning itself as a key player in the advancement of Arabic AI-powered customer service solutions.