Lumoa

Lumoa is a Finland-based startup founded in 2016 that operates in the AI, Analytics, and SaaS industries. The company's slogan, "Lumoa looks at any interaction with customers and tells you what to do next to grow your business," encapsulates its core offering. Lumoa addresses a common challenge faced by businesses today, which is to interpret customer feedback in a way that informs decision-making for business growth.

Most companies use metrics such as NPS, CSAT, and online ratings to gauge customer satisfaction, but struggle to derive actionable insights from this data. Lumoa's solution automates the analysis of customer interactions and identifies key areas for improvement. The startup has attracted €650.00K in Seed Round investment, with participation from notable investors including Icebreaker.vc, Business Finland, and Ali Omar.

Lumoa's impact is evident through its global reach, serving companies in 14 countries and amassing users in 81 countries. The platform has processed over 45 million pieces of feedback in over 60 languages, leading to substantial improvements in the metrics tracked by its clients, with some seeing spikes of up to 150%. The company's ability to assist businesses in not only boosting their tracked metrics but also in understanding how to consistently enhance customer satisfaction positions Lumoa as a valuable partner for companies striving to prioritize customer experience and ongoing growth.