Lori Carr & Associates, LLC

Lori Carr & Associates, LLC is a customer experience-focused firm based in the United States, providing strategic consulting services to help businesses enhance their customer relationships and drive profitable revenue. Founded in 2008, the company's slogan, "Customer Centered Experiences inspire customers to stay longer, achieve more and tell others about you," reflects their commitment to fostering long-term customer loyalty. The firm's core philosophy emphasizes the significance of customer retention and its direct impact on future business. They aim to assist clients in Customer Experience Strategy, Maximizing Customer Lifetime Value & Profitable Revenue, Customer Success, Profitable Customer Retention & Loyalty, Customer Culture Enhancement, Executive Advisory & Coaching, Sales Enhancement, and Enterprise Project Leadership. Lori Carr & Associates highlights the statistical fact that "80% of future business will come from 20% of your current customers" and "The probability of selling to an existing customer is 60-70%, whereas it's 5-20% for a new prospect." They underline the importance of investing in existing customer relationships, emphasizing that it is 6-7 times more cost-effective to retain an existing customer than to acquire a new one. The company's focus on customer-centric strategies aligns with a growing trend in the market, where businesses are recognizing the impact of customer experience on their bottom line. The absence of specific information regarding recent investments or investors leaves room for potential opportunities for partnerships or funding to support their growth and expansion in the evolving customer experience landscape.