Locuta

Locuta is an Information Technology startup founded in 2020. The company focuses on automating the conversational customer experience on a large scale. Its solution, Callbot, is a virtual teleadvisor that handles incoming and outgoing calls, freeing up human agents to focus on higher-value tasks. Locuta's offerings include Callbot, Chatbot, Messagingbot, and Superviser, enabling businesses to develop a comprehensive omnichannel strategy.

Locuta's virtual teleadvisors are designed to manage recurring calls by following natural language conversations and industry-specific workflows. These virtual advisors can handle various tasks such as answering support queries, executing business actions like processing e-commerce orders, and qualifying and transferring calls to the appropriate service for complex requests. The company claims that up to 80% of calls can be automated, leading to immediate support for customers around the clock and empowering human teleadvisors to focus on high-value activities and complex cases.

The startup has received a €1.00M Seed Round investment from Newfund and Bpifrance on 23 February 2023. Locuta's business model is based on commercializing a SaaS solution that easily integrates with telephone platforms and CRMs, offering businesses seamless connectivity and functionality. For more information, visit locuta.co.

Locuta's innovative approach to automating conversational customer interactions shows potential for disrupting traditional call center operations and enhancing customer satisfaction. The recent investment from notable venture capital firms signifies confidence in the company's vision and technology, positioning Locuta for future growth and market impact in the competitive customer experience automation space.