LiveHelp

LiveHelp is an Italian digital engagement platform designed to support companies in achieving their sales and customer service objectives across digital channels. Founded in 2004, the company offers a highly flexible suite, deeply personalized features, and a team of experienced professionals in operations and marketing. LiveHelp integrates chat and video chat solutions with various modules to maximize the effectiveness of pre and post-sales processes. These include a chatbot powered by Artificial Intelligence, a ticketing platform for monitoring escalation processes, a Business Intelligence console for anomaly detection and next best action suggestions, and an advanced non-voice contact distribution system based on workload, agent availability, and operator skills. The platform boasts approximately 250,000 contacts per month and has successfully served over 200 national and international brands. LiveHelp's emphasis on extreme customization enables customer engagement across various digital channels such as websites, private areas, apps, social networks, and payment devices. Each client benefits from a dedicated team of experts who craft engaging contact experiences while simultaneously ensuring cost-effective management. The company prioritizes operator training and performance monitoring dashboard customization for each project. With no recent publicized investment data, LiveHelp presents an established player in the digital engagement space, catering to a diverse clientele with its personalized and comprehensive solutions.Operating from Italy, LiveHelp stands out as a promising option for investment opportunities in the digital engagement sector.