Kanisa
Empowering service organizations with knowledge-driven solutions to exceed customer expectations without overspending
Empowering service organizations with knowledge-driven solutions to exceed customer expectations without overspending
Kanisa, founded in 1997, is an Information Technology startup that aims to empower service organizations with knowledge-driven solutions to exceed customer expectations without overspending. The company offers knowledge-driven customer service applications designed to help support teams manage growing customer demands and tighter budgets while improving service quality and customer satisfaction. Kanisa's mission is to help service organizations tackle their biggest challenge—keeping customers happy—without excessive costs. They provide tools that enhance the efficiency of support analysts, utilize the expertise of skilled users, and empower customers directly through their website. Kanisa received a significant $13.00M Venture Round investment on 10 September 2003 from Meritech Capital Partners, Sierra Ventures, Worldview Technology Partners, Needham Capital Partners, NIF Ventures. This investment has further strengthened the company's positioning in the market and its ability to drive innovation in the realm of customer service technology.
| Funding Stage | Amount | No. Investors | Investors | Date |
|---|---|---|---|---|
| Venture Round | $13.00M | 5 |
|
10 Sep 2003 |
| Series E | $30.00M | 5 |
|
28 Aug 2001 |
| Series D | $18.00M | - | 26 Jul 2000 | |
| Venture Round | $15.00M | - | 06 Apr 2000 |
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