JM Ridgway

JM Ridgway is a Mystery Shopper Company specializing in providing professional 3rd party feedback through mystery shopping services. Established in 1924, the company aims to improve the quality and effectiveness of sales and customer service for its clients, primarily in the E-Commerce and Marketing industries.

The core management team, led by Frank Kneisley – CEO and Scott Ridgway – President and Sales Manager, boasts a combined 80-years-plus experience in the Mystery Shop industry. They offer a comprehensive service, from initial sales consultation to the delivery of reporting, and pride themselves on their dedication to servicing clients’ needs throughout the entire process.

JM Ridgway's services are designed to assist clients in a variety of areas, including increasing sales, reducing employee turnover, motivating employees, gaining increased customer loyalty, and strengthening competitive positioning. They also aim to evaluate the quality of customer service, raise performance standards of sales and service employees, provide direction and guidance to sales and service training, and measure progress toward predetermined objectives.

Despite the absence of specific information regarding recent investments or investors, JM Ridgway appears to have a strong foundation built on decades of industry experience and a commitment to providing impactful services to its clients within the customer service and loss prevention sectors.