Jacada is a company that specializes in automating manual tasks in contact centers using a low code automation platform, integrating robotic process automation and conversational AI. This award-winning platform aims to create seamless experiences for both customers and employees. The company's AI-powered agent assist solutions are designed to enhance workflows for contact center agents, while their intelligent virtual agent solutions focus on improving self-service and customer satisfaction. One of Jacada's key features is its low code automation platform, which allows citizen developers with minimal programming skills to design, build, and manage fully automated customer journeys, ensuring greater business agility and rapid value realization at a lower overall cost for clients. Founded in 1990, Jacada has a global presence with offices in Atlanta, London, Munich, and Israel. The company received a $4.50M Post-IPO Equity investment from Israel Growth Partners on 27 December 2017.
| Funding Stage | Amount | No. Investors | Investors | Date |
|---|---|---|---|---|
| Post-IPO Equity | $4.50M | 1 |
|
27 Dec 2017 |
| Post-IPO Equity | Unknown | 1 |
|
11 Nov 2016 |
| Venture Round | Unknown | 1 | Jerusalem Venture Partners (JVP) | 01 Nov 1995 |
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