itelCX

itelCX is an international customer experience partner that operates on-premise and with work-at-home operations across the Caribbean, Latin America, U.S., and Canada. Established in 2012, itelCX offers a geo-diverse delivery platform and customized solutions to provide flexibility and responsiveness for effective CX management in the new economy. The company emphasizes investment in its people, fostering a co-innovative environment to help clients solve problems and seize opportunities. With a focus on bilingual end-to-end Inbound & Outbound, Voice and Non-voice customer experience management solutions tailored to industry- and business-specific needs, itelCX integrates technology-enabled human touch throughout the customer journey, ensuring that every interaction is a fresh beginning.