Hostcomm Ltd

Hostcomm Ltd:

Hostcomm Ltd, founded in 1992 in the United Kingdom, is a pioneer in hosted contact centre services. With over 500 customers, Hostcomm offers a comprehensive omnichannel platform with AI-driven inbound and outbound capabilities. The company's cloud software is designed to empower businesses in communication, collaboration, and customer engagement, irrespective of their location.

The company's omnichannel contact centre platform highlights include AI chat and voice functionalities, enabling natural language conversations and superior customer engagement. In addition, the hosted predictive dialler solution automates the dialling process, leading to increased efficiency and higher call connect rates. Hostcomm’s complete modularised solution encompasses IVR, SMS, live messaging, email, chatbot, and hosted dialler functionalities, allowing businesses to choose the channels that best suit their needs.

Hostcomm's commitment to customer support is evident through its UK-based support and training centre, ensuring prompt telephone support with a technical expert. In 2018, the company maintained an average hold time of ten seconds and a ticket resolution length of one hour and fifteen minutes, highlighting its dedication to customer satisfaction.

With its innovative technology and strong customer base, Hostcomm Ltd presents an appealing investment opportunity.