Help Scout

General Information

Company Name

Help Scout

Founded Year

2011

Location (Offices)

Boston, United States +1

Founders / Decision Makers

Number of Employees

249

Industries

Funding Stage

Social Media

Help Scout - Company Profile

Help Scout is a customer support platform tailored for growing businesses. With a focus on providing personalized email and live chat support, Help Scout also offers a seamless delivery of help content, all in one place and at an affordable price.

The platform prioritizes customer experience and streamlines staff training while offering essential features to ensure exceptional support at scale. Notably, Help Scout boasts best-in-class reporting, an integrated knowledge base, 50+ integrations, and a robust API, allowing teams to concentrate on customer satisfaction.

Trusted by over 12,000 customers in 140+ countries, including well-known brands such as Buffer, GrubHub, AngelList, and Timbuk2, Help Scout has established a strong foothold in the market since its inception in 2011.

Despite the absence of specific details on industries, headquarters, or recent investments, Help Scout presents a compelling proposition with its customer-centric approach and an impressive client roster.

Explore Help Scout with a free trial at https://bit.ly/HS_FreeTrial.

Taxonomy: Customer Support Platform, Help Desk, Email Management, Live Chat, Knowledge Base, Cloud-based Software, Integrated API, Business Analytics, B2B Services, Customer Relationship Management, Global Market, Tech Solutions, Small and Medium-sized Businesses (SMBs)