Forsell Sp. z o. o. is a company founded in 2014 by industry pioneers in the call/contact center sector in Poland. The company specializes in developing innovative Business Process Outsourcing strategies for customer relationship management. Its services include sales channel planning, customer service optimization, IT sales or services, process optimization, customized multichannel communication for customer acquisition and retention, sales support, loyalty program management, marketing campaigns, and financial management. With a team of 400+ international professionals and modern tele-technical solutions, Forsell ensures efficient customer acquisition and retention for its clients. The company has impressive statistics including 16 million outbounds calls annually, 9.8 million back-office contacts, 121,000 monthly customer calls, 97% customer satisfaction, and a 20% increase in sales efficiency within 3 months. Additionally, it has facilitated 209,000 signed contracts.
Specializing in Information Technology, Forsell aims to provide tailored consultancy and individual customer service to facilitate successful communication and collaboration with end-users in the market segment, establishing long-term relationships and customer retention. Although lacking specific information such as headquarter details and recent investments, the company's extensive industry experience and impressive track record make it a potential attraction for venture capitalists seeking opportunities in the IT sector in Poland.
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